Privacy policy

Last updated: October 2026

This policy explains what personal data Volt Charge ("we") collects when you use our app, website and charging stations, why we collect it and what your rights are under the Data Privacy Act of 2012 (Republic Act No. 10173).

What we collect

Account details: your name, mobile number, email address (optional), profile photo (optional) and password (stored only as a secure hash).
Your car: brand, model, plate number and connector type, if you add them.
Charging and wallet: charging sessions (station, charger, time, energy, cost), reservations, wallet top-ups and balance.
Payments: top-ups are processed by our payment provider (Maya). We receive the payment status and reference, never your full card or account details.
Verification codes: when we send you a sign-up or sign-in code by SMS, email or chat app, we keep a record of where and when it was sent.
Device and security: sign-in records, and if you turn on fingerprint / face sign-in, a key that only works on your device (we never receive your fingerprint or face).
Location: only while you use "My location" on the map, to show stations near you. It is not stored.

How we use it

To create your account, verify your number and email, and keep your account secure.
To start, monitor, stop and bill charging sessions and reservations, and to keep your wallet balance.
To show chargers that fit your car.
To help you when you contact support, and to prevent fraud and misuse.
To meet legal, tax and accounting obligations.

Who we share it with

Station operators and charger owners see the sessions on their chargers and, for support, your name and mobile number.
Service providers that work for us: payment (Maya), SMS / email / messaging providers for verification codes, and hosting.
Authorities, when the law requires it.

We do not sell your personal data.

How long we keep it

We keep your account data while your account is open. Charging, wallet and payment records are kept for as long as tax and accounting rules require. Verification code records are deleted after 7 days.

Your rights